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E Crm In Banking Sector Pdf Download
E Crm In Banking Sector Pdf Download

 

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E Crm In Banking Sector Pdf Download,

 

Cookies are required to use this site. AL Tahat and Nour Bata. Identifying the Influential Factors of Knowledge. Purchase Now Free E-Access with the Purchase of a Print Copy IGI Global now offers the exclusive opportunity to receive free lifetime e-access with the purchase of any print book or journal. In this research, CRM actions are divided into three major functions: internet service, customer support, and marketing support (Ming and Chen, 2002).

 

2016, 17 pp. doi:10.4018/ijeis.2014040104 APA Al-Refaie, A., Tahat, M. Journals Browse by SubjectBusiness & Management IS&TLibrary IS&TEducational IS&TGovernment IS&TComputer Science & ITMedical, Healthcare, & Life IS&TSecurity and Forensic IS&TSocial Sciences & Online BehaviorEngineering IS&TMedia & Communication IS&TEnvironmental IS&TBrowse Our JournalsComplete ListingNew ReleasesFeatured JournalsForthcoming TitlesFree Access ProgramJournal InformationIndicesCase SubmissionsHow To OrderSubmit a Journal ProposalSubmit an ArticleBecome a ReviewerOpen AccessRelated ProductsInfoSci-JournalsInfoSci-Journal DisciplinesInfoSci-Select E-Resources E-Resources Learn more about our database collections, set up a free trial, or request a quote. Fourteen reputable Jordanian banks are selected. Learn More About IGI Global Contact Careers FAQ Staff Resources For Librarians Authors/Editors Distributors Instructors Translators Copy Editing Services Media Center Online Symposium Blogs Catalogs Newsletters Policies Privacy Policy Content Reuse Policy Ethics and Malpractice Copyright 1988-2016, IGI Global - All Rights Reserved .

 

Measures of CRM functions efficiency ItemMeasureInternet Service Function (ISF)Online registrationInternet phoneOnline real-time human response serviceE-mail replySearch engineCustomer support function (CSF)Reservation managementCustomer profile managementCustomer type analysisFirm information queryAssisting internal operationsMarketing support function (MSF)Product/ serviceNew product/ serviceMarket research and analysisProduct/ service promotionPurchase this article to continue reading all 19 pages > Complete Article List Search this Journal: Reset Open Access Articles: Forthcoming Volume 13: 4 Issues (2017): 0 Released, 4 Forthcoming Volume 13: 4 Issues (2017): Forthcoming, Available for Pre-Order Volume 12: 4 Issues (2016) Volume 12: 4 Issues (2016): Forthcoming, Available for Pre-Order Volume 11: 4 Issues (2015) Volume 11: 4 Issues (2015): Forthcoming, Available for Pre-Order Volume 10: 4 Issues (2014) Volume 10: 4 Issues (2014): Forthcoming, Available for Pre-Order Volume 9: 4 Issues (2013) Volume 9: 4 Issues (2013): Forthcoming, Available for Pre-Order Volume 8: 4 Issues (2012) Volume 8: 4 Issues (2012): Forthcoming, Available for Pre-Order Volume 7: 4 Issues (2011) Volume 7: 4 Issues (2011): Forthcoming, Available for Pre-Order Volume 6: 4 Issues (2010) Volume 6: 4 Issues (2010): Forthcoming, Available for Pre-Order Volume 5: 4 Issues (2009) Volume 5: 4 Issues (2009): Forthcoming, Available for Pre-Order Volume 4: 4 Issues (2008) Volume 4: 4 Issues (2008): Forthcoming, Available for Pre-Order Volume 3: 4 Issues (2007) Volume 3: 4 Issues (2007): Forthcoming, Available for Pre-Order Volume 2: 4 Issues (2006) Volume 2: 4 Issues (2006): Forthcoming, Available for Pre-Order Volume 1: 4 Issues (2005) Volume 1: 4 Issues (2005): Forthcoming, Available for Pre-Order View Complete Journal Contents Listing. Flow-Graph and Markovian Methods for Cyber Security. Instant access upon order completion. Your browser doesn't accept cookies. An Information System Framework and Prototype for. Cookies are required to use this site.

 

(2014). Results of Model I show that: (1) internet service function and customer support have significant influence on relationship management (RM), (2) marketing support function has insignificant influence on RM, which indicates, and (3) RM has positive influence on business performance; learning and growth, customer satisfaction, internal process, and financial perspective. 2016, 12 pp.More Business &Management TitlesRelated TitlesView all Business &Management search resultsCRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship QualityAbbas Al-Refaie (Department of Industrial Engineering, The University of Jordan, Amman, Jordan), Mohammad D. 403 Forbidden . "CRM/e-CRM Effects on Banks Performance and Customer-Bank Relationship Quality." IJEIS 10.2 (2014): 62-80.

 

In conclusions, although Jordanian banks should direct more marketing support to enable customer communicate with banks using e-CRM in a fast, easy and efficient way.Article PreviewConceptual FrameworkIn order to assess the effectiveness of CRM/e-CRM implementation in Jordanian banking sector, two models; II, and I are proposed and their corresponding relationships will be examined:Model I: The effect of implementing CRM on business performance1. 2016, 18 pp. 2016. 2016, 26 pp. Shopping CartLoginRegister Language: EnglishAll ProductsAll ProductsBooksJournalsVideosBook ChaptersJournal ArticlesVideo LessonsTeaching Cases View Special Offers 30% off Encyclopedia of Information Science and Technology, Third Edition (10-Volumes) This discipline-defining encyclopedia serves research needs in numerous fields that are affected by the rapid pace and substantial impact of technological change and is a must have for every academic library collection. Excludes IGI Global databases. International Journal of Enterprise Information Systems (IJEIS), 10(2), 62-80. E-Resources InfoSci-DatabasesInfoSci-BooksInfoSci-JournalsInfoSci-CasesInfoSci-DictionaryInfoSci-VideosInfoSci-SelectOverviewBuild your own collectionE-AccessBooks and JournalsInfoSci-OnDemandInfoSci-Subject DatabasesInfoSci-Business & Management IS&TInfoSci-Computer Science & ITInfoSci-Educational IS&TInfoSci-Engineering IS&TInfoSci-Environmental IS&TInfoSci-Government IS&TInfoSci-Library IS&TInfoSci-Media & Communication IS&TInfoSci-Medical, Healthcare, & Life IS&TInfoSci-Security & Forensic IS&TInfoSci-Social Sciences & Online BehaviorView All InfoSci-Subject DatabasesInfoSci-Book DisciplinesBusiness, Administration, and ManagementCommunications, Social Science, and HealthcareLibrary Science, Information Studies, and EducationScience, Engineering, and Information TechnologyView All InfoSci-Book DisciplinesInfoSci-Journal DisciplinesBusiness, Administration, and ManagementCommunications and Social ScienceComputer Science, Security, and Information TechnologyEngineering, Natural, and Physical ScienceLibrary Science, Information Studies, and EducationMedicine, Healthcare, and Life ScienceInfoSci-Journal DisciplinesVideosOnDemandTopic Collections Resources LibrariansLibrary Resource CenterFree InfoSci Database AccessConsortia InformationTitle List DownloadsAuthors and EditorsPublish with UsResearch Areas of InterestCall for PapersFAQInstructorsCourse AdoptionTeaching CasesTeaching Case SearchPricing and OrderingRequest an Exam CopySelected ReadingsIGI Global CasebooksResearchersResearcher ResourcesDownload Individual Research PapersSearch Entire Journal CollectionSearch Entire Book CollectionCopy EditingeContent Pro Copy EditingDistributorsDistributor ResourcesBook DistributorsJournal Subscription AgenciesE-Resource PartnersTranslatorsTranslator Resources Media Mailing List Sign up for IGI Global's mailing list. ef1da23cbc

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